Developing the way forward in improving performance of an internal function, involving activity analysis, objective setting, key performance indicators and action planning.

Establishing and building a successful long-term internal working relationship, involving identifying key needs, prioritising issues, joint objective setting and action planning.

Ensuring that all key functions support your plans and contribute to the development of your ideas, involving sharing background to the strategy, constructive input to the options considered and preferred option, and gaining a mandate from all stakeholders to deliver.

Ensuring that the objectives and measures identified are appropriate and in line with the original targets at a key stage after implementation of the strategy, involving revisiting and reviewing objectives, clarifying and amending key performance indicators and action planning.

Designed to give supplier organisations an insight into the history, development and future developments in the UK Water Industry in order that they may effectively position themselves in the services and products they supply.

This series of workshops enables the traditional budget holding operations/production and maintenance functions to move to an internal client/supplier arrangement, comprising:

“Managing Maintenance by Contract” 1 day
For the operations/production function.

“Delivering Maintenance by Contract” 1 day
For the maintenance function

“Client/Supplier Arrangements for Maintenance” 1 day
Joint workshop to sweep away the myths and perceptions, and set the new working arrangements on an effective footing